Technical Application Specialist (New Orleans)
Locations:New Orleans, Louisiana
Job Family: Customer Services
Job DescriptionDivision: Siemens Healthineers
Business Unit: Laboratory Diagnostics
Requisition Number: 236752
Primary Location: United States-Louisiana-New Orleans
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 80%
Division Description:Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthineers
Job Description:Position Overview
Open to qualified candidates in the New Orleans area, the Technical Application Specialist (Chemistry and Immunoassay) will solve problems independently and within established policies and procedures. The primary objective is to ensure customer satisfaction as well as timely system implementation and training.
Management of customer base and growing the business in the Region. This position is responsible for the orchestration of implementation plans with customers for new instruments; Facilitation of training rotations and schedules; Development of timeline for acquiring samples, implementing tests and start up strategies within defined guidelines; Assistance in facilitating the proper customer support for technical issues.
Required Knowledge/Skills, Education, and Experience
Demonstrates single system products, participates in customer training and pre- and post sales support of clinical product offerings. May participate in in-house clinical trials. Participates in training courses for customers and company personnel on the working aspects of single system clinical equipment and communicates the technical and clinical information, ensuring customer utilizes equipment with efficiency and skill in appropriate applications. May participate in product promotion for tradeshows and seminars. Supports development of customer relationship. Provides most complex feedback and recommendations from customers to product development groups. Education: BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas. Must have clean driving record over past 3 years.
Preferred Knowledge/Skills, Education, and Experience
BA/BS preferably in Medical Technology; thorough technical knowledge of medical technology; 2+ years of laboratory experience; prior field experience is preferred; strong communication and interpersonal skills to effectively handle customer problems and support the sales team’s efforts; ability to prioritize critical customers and handle the crisis customers first; computer literacy is mandatory (Word, Excel, Powerpoint, Outlook, etc.); strong presentation and selling skills; must be completely aligned with the corporate Vision, Values and Beliefs; job requires a large amount of driving within the region.