Technical Writer 3 - Service Documentation at Siemens

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Tarrytown, New York Organization: Siemens Healthineers
Business Unit: Laboratory Diagnostics
Requisition Number: 238705
Primary Location: United States-New York-Tarrytown
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 5%

Division Description:

Division Description
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
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Job Description:

Siemens US Talent Acquisition

Position Overview

The Service Lifecycle Management (SLM) Documentation group is seeking an experienced and versatile technical writer to join our team of technical writers and technical illustrators who create field service manuals for the Laboratory Diagnostics business area.
The SLM technical writer writes, edits, and organizes complex technical information (e.g., installation instructions, maintenance instructions, troubleshooting guides, service procedures, and product update instructions) for engineers and other service personnel. In addition, the ideal candidate will lead technical documentation projects, represent the department at meetings, and support other teammates as needed.

Responsibilities


  • Works directly with subject matter experts to gather information, create content, and obtain approvals using strong interpersonal skills and customer-service skills.

  • Successfully manages concurrent long-term deliverables while supporting short-term projects.

  • Actively participates in team meetings at the project and department levels to ensure the timely and successful completion of every deliverable.

  • Supports new product development and commercialized products.

  • Migrates existing content to a content management system.

Required Knowledge/Skills, Education, and Experience
The ideal candidate:

  • has over 10 years of technical writing experience.
  • can efficiently and effectively organize, improve, and simplify complex source material while identifying and filling gaps.
  • is an excellent communicator and teammate who will proactively communicate questions and needs to subject matter experts and escalate issues to management for prompt resolution.
  • is comfortable leading others or supporting colleagues depending on the needs of team.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education, and Experience
The ideal candidate:

  • has experience with structured authoring tools such as Arbortext Editor or FrameMaker.

  • is comfortable working in a content management system.

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